iCore Media Limited and R G Media & IT Services
Terms & Conditions of Trading
iCore Media Limited will charge the submitted credit card each month from the date of activation. Prompt payment is necessary to ensure uninterrupted service of your account. Your payment will show on your card billing statement as R G Media & IT Services.
All accounts are due and payable at the beginning of your billing cycle. Accounts that are more than 10 days late may experience service interruption. Such accounts will be assessed at £25 re-activation fee.
If you need to update your billing information or wish to make a change to your payment method, please contact us at: firstname.lastname@example.org
Our hosting plans include a 30-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account. Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts, Real Audio/Video and mySQL. No refunds are available after 30 days.
Any request for cancellation must be received in writing via e-mail, regular mail or fax. Cancellations over the telephone are not accepted.
All services provided by iCore Media Ltd or its subsidiary businesses may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any UK or United States Federal, State or local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statues. The subscriber agrees to indemnify and hold harmless iCore Media Limited from any claims resulting from the use of the service that damages the subscriber or any other party.
NOTE: Pornography and sex-related merchandising are prohibited. This includes sites that may imply sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.
Examples of non-acceptable content or links:
Hackers Programs or Archives
iCore Media Limited will be the sole arbiter as to what constitutes a violation of this provision.
Any website that uses a high amount of server resources (such as CPU) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource needed to an acceptable level. iCore Media Limited shall be the sole arbiter of what is considered to be a high server usage level.
iCore Media Limited does not allow clients to install their own chat rooms. Chat rooms tend to be large system hogs and we cannot permit it as an account option. We provide a choice of Java chatrooms for a small extra charge that should meet most users’ needs and run without hindering the performance of our servers.
RUNNING BACKGROUND PROGRAMS
iCore Media Limited may allow programs to run continually in the background, these programs will be considered on an individual basis and extra charge will be incurred based on system resources used and operational maintenance needed. If you wish to run background programs, please contact us at email@example.com before doing so.
INTERNET RELAY CHAT
iCore Media Limited does not allow IRC or IRC bots to be operated on our servers.
COMMERCIAL ADVERTISING – EMAIL
Spamming, or the sending of mass unsolicited email, from our servers or using an email address that is maintained on a iCore Media Limited machine is STRICTLY prohibited. iCore Media Limited will be the sole arbiter as to what constitutes a violation of this provision.
Any attempts to undermine or cause harm to a iCore Media Limited server or customer of iCore Media Limited is strictly prohibited.
Any sub-networks of iCore Media Limited and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account with 15 days prior notice. To report any abuse please use this form.
REGISTRATION of DOMAIN NAMES
To register new domains we charge £70 per domain name which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you need to ensure that you have provided up-to-date payment information. We accept VISA & MASTERCARD debit and credit cards or PAYPAL If you do not wish to renew you domain name, please advise us by email to firstname.lastname@example.org or by using the contact form on this website. If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.
See this link for Nominet UK Terms and Conditions governing .uk domain names which iCore Media Limited adheres to.
COMPLAINTS & ESCALATION PROCESS RELATING TO .uk DOMAIN NAME SERVICES
If customers of iCore Media Limitetd or R G Media & IT Services have any complaints about the services we provide they should, in the first instance, notify our Customer Service department by post or email. We will respond in writing to all complaints within 5 working days. In the event that you are unsatisfied with the outcome of your complaint you may make a formal complaint to Nominet UK